Your Trusted Partner
in Cash Flow Optimization

Wescot Kenya offer top-notch BPO solutions to meet diverse client needs, having specialized in debt collection, call center services/customer support, lead generation, telemarketing, and tele-sales. Our mission is to drive business growth and operational excellence through innovative, efficient, and reliable services. We ensure high-quality customer interactions, effective debt recovery, strategic lead engagement, and impactful telemarketing efforts, all while maintaining exceptional standards of integrity and client satisfaction.

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+254 769 240425
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About Wescot Kenya Limited

Professional Receivables Management Solutions

Wescot Kenya Limited is a registered company with its headquarters in Nairobi Kenya. It provides professional receivables management solutions for both financial and commercial markets and focuses on maximizing clients’ cash-flow management and credit control aspects and call center service letting clients concentrate on their core business.

We provide end to end accounts receivable management solutions from billing, reconciliation, third party collections, skip trace and legal collections having partnered with experienced advocates and auctioneers. Wescot is present throughout the country with agents in every county.

The company has its Headquarters in Nairobi, Kenya where the main operation hub is at Suraj Plaza and as the main office with centralized administrative functions.

As part of ensuring service delivery on each client the once is able to increase its staff to suit the size of portfolio that the client will outsource with partnership. Wescot Kenya has adequate stat that is readily trained to ensure there is zero compromise on the delivery standards, Key Performance Indicators (KPl) and targets.

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Years In Business
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Debts Recovered
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Successful Follow Ups
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Trained Staff
Our Purpose

Mission, Vision and Core Values

Our Vision

To be recognized as the most reliable Financial Solutions Agency in Africa.

Our Mission

To provide elective and reliable debt collections service by achieving the highest recovery rates at competitive pricing to our Clients whilst maintaining high professional standards and preserving our Clients reputation and goodwill

Our Values

Accountability: We keep promises, assurances and
commitments. We have our focus set on riding solutions and achieving results.
Innovation : We are continuously reinventing ourselves to meet the unique needs of our clients. This is what has enabled us to maintain our client portfolio.

Why Choose Us

Six Reasons For People Choosing Us

Unmatched Expertise

With years of experience in the receivables management industry, Wescot Kenya possesses a deep understanding of the Kenyan market and the specific challenges faced by businesses. Our team of experts is dedicated to delivering tailored solutions that drive results.

End-to-End Solutions

We offer a comprehensive suite of services, from billing and reconciliation to complex legal collections. By handling the entire receivables process, we streamline operations and maximize cash flow for our clients.

Proven Track Record

Our success is measured by our clients’ success. With a proven track record of recovering outstanding debts and improving cash flow, Wescot Kenya is the trusted partner for businesses seeking to optimize their financial performance.

Nationwide Reach

Our extensive network of agents ensures that we can effectively manage receivables across Kenya. No matter the location of your debtors, we have the resources to recover outstanding amounts.

Scalability and Flexibility

We understand that business needs evolve. Wescot Kenya offers scalable solutions that can adapt to your changing requirements, ensuring seamless service delivery.

Ethical and Compliant

We prioritize ethical conduct and compliance with industry regulations. You can trust Wescot Kenya to handle your receivables with integrity and professionalism.

By choosing Wescot Kenya, you’re choosing a partner committed to your financial success.
What We Do

Our Services

Professional Debt Collection Services

Wescot Kenya Limited offers a full spectrum of professional debt collection services, encompassing soft collections, field follow-ups, and legal collections. Our approach begins with soft collections, where we employ courteous and strategic communication to recover outstanding debts while preserving positive customer relationships. For more challenging cases, our field follow-up team engages directly with debtors to facilitate resolution. When necessary, we escalate to legal collections, utilizing legal expertise to pursue recovery through formal channels. Our comprehensive debt collection process ensures effective recovery while adhering to legal and ethical standards, safeguarding your company’s interests and maintaining professionalism throughout.

Call Center Services and Customer Support

We provides comprehensive call center services and customer support tailored to meet the diverse needs of businesses across various industries. Our call center solutions include both inbound and outbound services, expertly handling customer inquiries, support, and issue resolution. We deliver exceptional customer experiences, ensuring that every interaction reflects the highest standards of professionalism and care. Our team efficiently manages high call volumes, enhances customer satisfaction, and helps businesses build and maintain strong customer relationships.

Skip Tracing

We provides expert skip trace services designed to locate individuals who have become difficult to contact or have skipped their obligations. Using advanced data search techniques and industry-leading tools, our skip trace team efficiently tracks down individuals by cross-referencing various data sources, including public records and financial databases. Our meticulous approach ensures accurate and timely results, enabling businesses to pursue outstanding debts or maintain important contact with clients. Whether for debt recovery, legal matters, or customer verification, our skip trace services deliver reliable and effective solutions to meet your need

Insurance Claims Management

Wescot Kenya Limited provides end-to-end insurance claims management services, expertly handling the entire claims process from initial intake to resolution. We ensure accuracy and timeliness in processing, assist policyholders with documentation, and mediate disputes to achieve fair outcomes. Our advanced fraud detection techniques further protect insurers from fraudulent claims, safeguarding their interests throughout the claims journey

Outsourced Customer Care for Insurance Claims

Our outsourced customer care services offer 24/7 multilingual support, ensuring that policyholders receive assistance whenever needed. We integrate seamlessly with existing CRM systems to provide real-time updates and maintain transparency. Additionally, our scalable solutions are designed to meet the fluctuating demands of the insurance industry, particularly during peak periods, ensuring consistent and high-quality customer care.

Lead Generation and Telemarketing

Wescot Kenya Limited offers specialized lead generation and telemarketing services designed to drive business growth and increase revenue. Our services leverage data-driven strategies to identify and qualify high-quality prospects, enabling your sales team to focus on conversions and building customer loyalty. We tailor each campaign to your business objectives, ensuring measurable outcomes that align with your goals.
Our telemarketing services complement this by enhancing your outreach efforts through strategic campaigns that effectively communicate your value proposition. Whether promoting products, generating leads, or conducting market research, our skilled telemarketing team engages with prospects to build strong relationships and drive sales, all while maintaining a professional and persuasive approach that aligns with your brand’s identity.

What We Do

Our Approach

Efficient Reporting and Monitoring

Reports are compiled daily, weekly, monthly, illustrating the progress on al component KPIs and are availed real time to the client. Our quality assurance department monitors calls and other collection activities on a regular basis.

Professional Negotiators

The Company has partnered with a legal firm and team with comprises of advocates of the High Court and has credible experience in debt recovery.

Our Pricing

We work on a reciprocal mode. We are paid commissions only on actualized collection. That is; No collection = No commission
The call center pricing is determined by the project scope, number of agents required and hours support

No Cash Handling Policy

Wescot Kenya Ltd does not and shall not handle any cash transactions on behalf of its clients. Any payments done or to be done are solely done to accounts specified by the client. Wescot Assets also holds the clients data with the highest level of integrity and security and all non-disclosures agreements are honored.

Professional Indemnity

Wescot Kenya Ltd has a professional indemnity cover of Kenya million Shillings 20

Our Experience

Wescot Kenya has experience in servicing different types of clienteles in the Country. We have a proven track record, an ensuring commitment to customer satisfaction and
performance. Some of the clients we work for are industry leaders in their respective sector.

Why Choose Us

Some Of The People That Trust Us

People Say The Nicest Things

Hear what some of our clients have to say about us.

★★★★★
Kingdom Bank

Kingdom Bank

“Wescot Kenya has been an invaluable partner in managing our growing loan portfolio. Their efficient and professional approach to collections has significantly improved our cash flow. We’ve been particularly impressed with their ability to recover challenging debts while maintaining a positive customer experience.”

★★★★★
Co-Operative Bank

Co-Operative Bank

“Wescot Kenya has been instrumental in optimizing our accounts receivable process. Their expertise in billing, reconciliation, and collections has allowed us to focus on growing our business. We are particularly satisfied with their commitment to ethical practices and customer satisfaction.”

★★★★★
Lend Plus

Lend Plus

“We were facing increasing challenges in managing our subscriber receivables. Wescot Kenya stepped in and provided a comprehensive solution that has helped us streamline our operations and reduce bad debt write-offs. Their team is highly responsive and delivers exceptional results.”

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Contact Us

Email

info@wescotkenya.com

Phone

+254 718 368 268

Address

SURAJ PLAZA 6th FL Off Limuru Road

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